For ordering and enquiring, please send us an e-mail to below e-mail address for international customer.

E-mail: sales@kurosawagakki.com

sending with URL of item page is much helpful.
We will let you know availability and any information that you request.

Our office is closed on weekends and National Holidays.
We try to reply within a few days, however, replies may delay due to high volume of enquiries e-mails. Please kindly wait with patience in that case.
We would appreciate your understanding.

We accept bank wire transfer and PayPal. Credit card payment is not acceptable for international shopping.
Please make payment AFTER receiving our email about total price and availability.
All payments must be received in Japanese Yen.

Bank Wire Transfer
Bank charge JPY 4,500 is required for bank wire transfer payment.Please note that we are unable to receive your payment if applicant fails to pay this bank charge.

Paypal
We announced PayPal payment link once total price is set.
Handling fee will be charged for PayPal payment.
Please note that items can be shipped to the address on your PayPal account ONLY. If you would us like to ship to other address than your PayPal account, please make payment via bank wire transfer.

Price above is listed as a guide. Shipping cost depends on the product. We will give you final price by mail.

 CAUTION
Delivery times may be extended indefinitely due to Covid-19.

Price
All prices on our website are listed in Japanese Yen (JPY).
Also please note that price includes 10% consumption tax, which will be deducted for international shopping.

Colors and Specs
Colors may look different due to light reflection or display screen. Specification indicated in our website may be changed without any notice. We do not accept any returns for any reasons regarding colors or specification.

WARRANTY
Warranty is only valid in Japan.

Returns
If the product is defective or incorrect, please let contact us within 7 days from receiving. Do not discard the product or any of packaging and manuals.

: What shipping method do you use?
A: We ship via EMS. If you would like us to change shipping service, please let us know.

: What if items are damaged when they arrive?
A: Since we insure items when we ship, full amount or less will be refund according to the damage level. Please keep all of the packaging and manuals along with the items and contact us within 7 days after receiving.

: Do you provide any tracking system for packages?
A: Yes. You can trace packages on EMS website.

: Will import tax be charged at customs? If so, how much is it?
A: There is no tax due in Japan, but you may be required to pay tax at customs in your country. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.

: Can you undervalue the declared amount for the customs?
A: No. We will state the correct amount on invoice.

: Can you ship instruments that be used Brazilian Rosewood to overseas?
A: No. We are not able to ship overseas due to CITES regulation.

If you have any question other than above, please contact at sales@kurosawagakki.com

Company name: T.KUROSAWA CO.,LTD.
Foundation: 1967
Capital fund: 200,000,000 JPY
Sales amount: 9,000,000,000 JPY (February 2021)
Employee number: 308
Business contents:
-Retail sales of musical instruments
-Developing and manufacturing of private brand products
-Online sales
-Retail sales of used musical instruments
-Import of musical instruments and other related products
Category: Violin, cello, contrabass, guitar, bass, digital piano, wind and brass instruments,books, scores, and other related products.

For Customers
 E-mail: sales@kurosawagakki.com
 Telephone: +81-3-5911-3661
 Address: 3-36-1, Takada, Toshimaku, Tokyo, Japan 171-0033